zora Casino & Sportsbook Data Care
This page describes what we collect when you use zora and how we keep that data protected. Our privacy approach centres on transparency—we tell you what we gather, why we need it, and who may access it. We do not sell your personal information to third parties.
When you register a zora account, fund deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a bet on Liga 1 or a live blackjack hand, we collect certain data. This information helps us verify your identity, prevent fraud, settle your bets, and process your withdrawals. Our servers use encryption to protect data in transit and at rest.
We comply with data protection principles and local regulations. You have rights over your data—the ability to request access, correct errors, or ask for deletion where applicable. Read on to understand our practices in detail.
What Data We Collect on zora
We collect data in three categories: account registration, transaction activity, and behavioural usage.
Account Registration: When you sign up, we ask for your email address, password, full name, date of birth, and address. We use your email to verify your account and send service notifications. Your date of birth and address are required for identity verification—especially important for players in Jakarta, Surabaya, Bandung, Medan, and Semarang who use our platform during peak seasons like Idul Fitri and Idul Adha.
Transaction Activity: We record every deposit and withdrawal. If you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we log the payment method, amount, timestamp, and outcome (success or failure). For bank transfers through mobile banking, Mandini, local payment, or online payment, we log your account holder name and reference number. We do not store your full banking credentials.
Game and Betting Activity: We record all bets placed, games played, settlements, and winnings. This includes your wagers on Liga 1, Piala Indonesia, Piala AFF, sportsbook markets, live blackjack, roulette, Dragon Tiger, and slot games like Aviator and Sweet Bonanza. We retain this data to allow you to review your account history and to settle disputes.
Device and Access Data: We log your IP address, browser type, device type, and approximate location (country-level, not street address). We use this to detect suspicious login attempts and prevent account takeover.
How We Use Your zora Data
Our primary use of your data is operational: account verification, fraud prevention, payment processing, and game settlement. We also use aggregated (non-personal) data to improve our platform—understanding which games are popular, which payment methods are most-used, or which regions show peak traffic.
- Identity Verification (KYC): We verify your identity to comply with anti-money-laundering (AML) regulations and prevent fraud. This may involve checking your photo ID and address proof against third-party databases.
- Account Security: We monitor login patterns, payment methods, and withdrawal addresses to detect and block unauthorized access.
- Payment Processing: We share your transaction data with banks, e-wallet providers, and payment processors to execute your deposits and withdrawals.
- Game Settlement: We use your bet and game data to settle outcomes and credit or debit your account balance.
- Legal Compliance: We may disclose data if required by law, court order, or regulatory authority in jurisdictions where we operate.
- Service Improvement: We analyze anonymized data to optimize performance, identify technical issues, and enhance user experience.
Who We Share Your Data With
We do not sell your personal data. We may share it with selected third parties who help us operate:
Payment Processors: When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, those providers receive your transaction details. They handle authentication and fund transfer; we do not control how they use your data beyond the transaction itself.
Hosting and Infrastructure Providers: Our servers may sit outside your jurisdiction. We use encrypted connections and contractual safeguards to protect data during storage and transmission.
Verification Services: For KYC, we may use third-party identity verification services to check your documents against government databases or fraud-detection networks.
Legal and Law Enforcement: If required by law, court order, or regulatory investigation, we disclose data to authorities. We will inform you of such requests unless legally prohibited.
Your Rights Over Your zora Data
We recognize your rights to your own information. You may:
- Request Access: Ask us to provide all data we hold about you.
- Correct Errors: Update your email, address, or other details if they change.
- Request Deletion: Ask us to delete your data, subject to legal retention requirements (e.g., AML rules may require we keep records for several years).
- Data Portability: Request a copy of your data in a standard format for transfer to another service.
- Withdraw Consent: If we rely on your consent for any processing, you may withdraw it (though this may limit your account functionality).
To exercise these rights, contact our support team with your account ID and a clear description of your request. We respond within a reasonable timeframe, typically within 10 business days.
Cookies and Tracking on zora
We use cookies to maintain your login session, remember your preferences, and measure site traffic. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect your ability to use zora fully.
We do not use third-party tracking cookies for behavioural advertising. We may use analytics tools to understand how players navigate our platform—which helps us fix bugs and improve interface design—but this data is anonymized and aggregated.
How Long We Keep Your zora Data
We retain account data (registration, identity verification, payment history, game history) for as long as your account is active and for a period thereafter to comply with legal obligations. Account deletion requests are honoured, but we may retain anonymized or aggregated data for statistical purposes and to meet regulatory retention periods (typically 5–7 years for financial records).
Live broadcast recordings from our dealer studios are retained for a limited time to resolve settlement disputes and maintain game integrity. After that period, recordings are deleted.
How We Protect Your Data on zora
We use industry-standard encryption (SSL/TLS) to protect data in transit. Your password is hashed and salted—we never store your plaintext password. Access to databases is restricted to authorized staff only, and all access is logged.
We regularly review our security practices and conduct testing to identify vulnerabilities. If we discover a breach, we notify affected users and relevant authorities as required by law.
Your data security is central to our operation. We invest in encryption, access controls, and regular audits to protect your information.
Contact Us About Privacy
If you have questions about our privacy practices, wish to exercise your rights, or suspect a data breach, contact our support team. Provide your account ID and a clear description of your concern. We respond within business hours and escalate sensitive matters to our privacy officer.
This privacy policy may be updated from time to time. We announce material changes via email to your registered address. Continued use of zora after a policy update constitutes your acceptance of the new terms.