Our zora Service Mission
We built zora to deliver a unified gaming and betting platform that respects regional payment infrastructure and local player needs. Rather than force all users into a single e-wallet or payment method, we accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers so players in Jakarta, Surabaya, Bandung, Medan, and Semarang can fund accounts using their preferred method.
Our live-dealer tables form the backbone of our service. We invest in professional studios, multi-camera coverage, and trained dealers to create an entertainment experience that rivals in-person gaming. Every table operates 24 hours, with new rounds beginning every 60–90 seconds. Our broadcasts are clear, audible, and feature dealer commentary in English and regional languages.
What zora Delivers to Players
Our platform integrates four main product lines under one login and shared account balance:
- Live Dealer Tables: Infinite Blackjack, American Roulette, Dragon Tiger, Sic Bo, Baccarat, and other live games streamed in HD.
- Sportsbook: Football (Liga 1, Piala Indonesia, Piala AFF, Champions League), MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile) with game information and settlement.
- Slot Games: RNG-driven titles including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
- Payment Flexibility: Deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—no fees on zora's end.
How We Protect Your zora Account
Account security is foundational to our operation. When you register, we collect basic information and verify your identity through email or SMS confirmation. For larger withdrawals or after certain activity patterns, we request identity verification (KYC) using a photo ID and address proof. This process protects you from fraud and ensures compliance with local regulations.
All data in transit is encrypted using SSL/TLS. Your banking credentials are never stored directly on our servers—payment providers (your bank or e-wallet) handle authentication. We log all account activity—login timestamps, deposit and withdrawal records, game settlements—so you and our support team can review your account history anytime.
If you notice unauthorised activity, contact our support team immediately. We investigate using our archived logs and broadcast recordings (for live games) and can reverse fraudulent transactions or settle disputes.
Our zora Service Area and Legal Framework
We operate under a jurisdiction-restricted model. Our services are available only where local law permits online gaming and sports betting. We do not offer our services in jurisdictions where online wagering is prohibited.
Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether our service is legal in your region, consult local authorities or a legal advisor before opening an account. We cannot provide legal guidance for specific jurisdictions.
Our commitment is to operate transparently within applicable frameworks. Where local law permits our service, we strive to deliver fair, secure play. Where it does not, we do not operate.
Game Fairness and Transparency on zora
All RNG-driven games (slots, some table games) use certified random number generators so outcomes are unpredictable and unbiased. Our live-dealer games operate with fixed dealer rules (e.g., stand on 17 in blackjack) and are broadcast in real time, so you witness every card dealt and every outcome on camera.
Each game records outcome data and player action logs. You can review your game history in your account; disputes are investigated using our archived records. We publish our game rules and house edge information on each product page so players understand the mechanics before they engage.
Customer Support on zora
Our support team responds in English and is available to assist with account issues, payment questions, game settlement disputes, and technical problems. We respond to inquiries within standard business hours and aim to resolve most issues within one business day.
If you experience payment delays, deposit failures, or game settlement questions, provide your account ID, transaction reference, and description of the issue. Our team traces the matter using account logs, payment records, or broadcast footage (for live games) and communicates a resolution.
