zora Live Dealer Casino – HD Studio Tables, Dragon Tiger & Sic Bo

Platform security layers

zora employs SSL encryption to protect all data in transit. Every deposit, withdrawal, and account login is encrypted end-to-end using TLS 1.2+, preventing unauthorized interception. We store payment information on secure, isolated servers that comply with PCI DSS standards. All user passwords are hashed and salted; we never store plain-text credentials. Account access is logged and monitored for suspicious activity; any unusual login attempt triggers a security alert to your registered email or phone. Two-factor authentication (2FA) is optional but recommended — enable it in Account Settings > Security to add an extra verification layer.

KYC (Know Your Customer) verification is our primary defense against fraud and money laundering. Before withdrawals are permitted, we collect a government-issued ID and proof of address, which are reviewed by our compliance team within 12–48 hours. Once verified, your account is flagged as "confirmed" and withdrawal requests are prioritized. If we detect any discrepancies between your submitted documents and account details, we will contact you for clarification before proceeding. All identity documents are held securely and retained only as long as required by law.

Game fairness and RTP

RTP (Return to Player) is the percentage of total bets a game returns to players over time. On zora, all slot games and RNG-driven games display their RTP in the game rules — typically ranging from non-specific info to non-specific info. This means that over 1,000 spins, a game returns approximately 960 credits per 1,000 wagered. RTP is determined by the game provider's algorithm and audited by third-party testing labs; we do not alter RTPs. Live-dealer games (blackjack, roulette, baccarat) follow standard casino rules — their inherent mathematical edge is transparent in the rules section.

Random Number Generator (RNG) integrity is critical to fair play. Our slot games and live-dealer RNG-driven components use certified RNG algorithms that produce unpredictable results. Each spin or deal is independent — past outcomes do not influence future ones. We do not employ any "hot" or "cold" streak manipulation. All RNG algorithms are tested and certified by accredited testing facilities (e.g., iTech Labs) and remain unchanged throughout the game's lifespan. If you suspect unfair play, contact support with specific game details and session ID; our compliance team will audit the transaction.

KYC verification process

KYC (Know Your Customer) verification exists to prevent fraud, money laundering, and underage access. It is a legal requirement in jurisdictions where zora operates. The process is straightforward: after opening an account, you are prompted to upload a government photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or lease agreement dated within 90 days). Upload clear, unobstructed images or PDFs directly in the Account Settings > Verification section.

Our compliance team reviews submissions within 12–48 hours. Accepted documents are marked "Verified" and your withdrawal limit is unlocked immediately. If a document is rejected, you will receive a reason (e.g. "Date expired", "Image blurry") and you may resubmit a corrected version. Most resubmissions are reviewed within 24 hours. Once verified, you remain verified unless we detect fraud or policy violation. Your documents are stored securely and retained only as long as your account is active, plus any legal hold period.

User feedback and review channels

We welcome user feedback and regularly monitor community channels for reviews and comments. If you encounter issues, first contact our support team via live chat, email, or phone — most issues are resolved within 24 hours. For broader feedback on features, games, or payment methods, visit our Feedback section in the app or email [email protected]. Your input helps us improve the platform and prioritize new features. Reviews on third-party sites (e.g. Trustpilot, Google) are read by our management team; however, we cannot always respond to external reviews due to platform policies. If you see a review with false claims, contact us directly so we can investigate.