zora Account & Payment FAQ
Users of zora ask questions across several core areas: how to open and secure an account, how deposits and withdrawals work, what games and markets we offer, and how our support team responds to disputes or technical issues. This page addresses the most common inquiries.
Our FAQ is designed to resolve straightforward account and payment questions without the need for support contact. If your question falls outside these topics—such as specific game settlement disputes, bonus terms, or compliance concerns—you may need to consult our full Terms & Conditions or contact our support team directly. We also recommend reading our Legal Notice to understand the jurisdictional framework within which zora operates.
Each answer below is concise and action-focused. When you need step-by-step guidance on deposits via DANA, e-wallet, mobile banking, or other payment methods, or if you have questions about account recovery, KYC verification, or withdrawal timelines, you will find detailed answers here. For issues that require investigation—such as a failed deposit, a missing withdrawal, or a live-dealer table dispute—our support team is available to assist you.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, data deletion
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Games and marketslive-dealer tables, sportsbook coverage, demo mode, and cashback offers
- Support and securitycontacting our team, account protection, and jurisdiction information
Our Know Your Customer (KYC) process requires two documents: a valid photo ID and proof of address. Accepted ID documents include your national identity card, passport, or driving licence. For proof of address, we accept a recent utility bill, bank statement, or government-issued document showing your name and residential address. Both documents must be clear, unobstructed, and match the name and details you provided during account registration. Upload these documents via your account settings under "Verification". Our team reviews submissions within one business day during standard hours. Once approved, your account is cleared for full deposits, withdrawals, and access to all live-dealer tables and sportsbook markets.
To request deletion of your personal data, contact our support team with a clear statement that you wish to exercise your data-deletion right. Include your username and registered email address. We will acknowledge your request within two business days and explain any retention requirements or delays based on regulatory or legal obligations. Some data—such as transaction records for anti-money-laundering compliance—may be retained for a statutory period. Once eligible data is deleted, we will confirm completion and the date. This process typically completes within 30 days, though timelines may extend if we must complete outstanding disputes or account settlements first.
You can reach our support team via the "Help" or "Support" button in your account, available during standard business hours. We respond to account, payment, and game-related queries in English. Response times vary based on inquiry volume; most routine questions receive a reply within a few hours. For urgent issues—such as a blocked account or a failed deposit—clearly label your message as urgent. We also provide support through account notifications for time-sensitive matters such as KYC approval or withdrawal status updates. If you have a complaint about our service, our support team can guide you through our formal dispute process.
Payments and transactions
Deposits via local payment, online payment, or e-wallet follow the same streamlined process. Log in to your zora account, navigate to "Deposit", and select your preferred wallet. Enter your desired deposit amount, then click "Proceed". You will be redirected to your wallet's secure authentication page. Approve the transaction using your wallet credentials or biometric authentication. Once approved, the funds appear in your zora account balance immediately; we do not charge a deposit fee, though your wallet provider may assess a small transaction fee. If a deposit fails, verify that your wallet has sufficient balance and that your phone number is verified with the wallet provider. Our support team can assist with investigating failed transactions.
When you request a withdrawal, zora reviews your request to verify your identity and check for any ongoing disputes or account holds. Standard review timelines are one to two business days. Once your withdrawal is approved, the funds are transferred to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking. The time for funds to arrive in your wallet or bank account depends on the payment provider; most instant-payment wallets credit within minutes, while bank transfers may take one to three business days. If your withdrawal is delayed beyond this window, contact our support team with your withdrawal request ID for investigation.
Our weekly cashback is calculated based on your net loss (total losses minus total wins) across all games during the calendar week. Cashback is credited automatically to your account balance on Monday morning. The offer applies to live-dealer tables, sportsbook losses, and slot games. Certain games or markets may be excluded; check the active promotion details in your account for the current list. Cashback is credited as bonus funds; withdrawal may be subject to playthrough requirements. If your account is new or under review for verification, cashback eligibility may be delayed until approval. Promotional terms are available in your account promotions section.
Games and markets
Yes. Our demo mode allows you to explore live-dealer tables, slots, and sportsbook interfaces without wagering real money. In demo mode, you receive a virtual balance that resets each session; any wins or losses are not credited to your account. Demo mode is useful for learning table rules, understanding bet placement, or testing your device's performance before you deposit. To access demo mode, select "Demo" when choosing a game; no login is required. However, to place real bets, you must create an account, deposit funds, and complete KYC verification. Demo mode does not grant access to tournaments, exclusive promotions, or withdrawal features.
We operate live-dealer studios offering blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Each table is managed by professional dealers in a multi-camera studio environment with real-time video feed and audio. Tables are available across multiple language streams, including English-language tables. Minimum and maximum bet limits vary by table; select a table that matches your preferred stake. Games are fair and subject to regular audit. If you experience a technical issue during a live session—such as video loss or audio drop—the table pauses and resumes when connectivity returns; your bet is recorded server-side. For settlement disputes or technical incidents, contact our support team.
Security and compliance
Your account security relies on encryption, SSL/TLS protocols, and identity verification. We encrypt all data in transit and at rest. Your password is hashed and never stored in plain text. We recommend using a strong, unique password and not sharing it with anyone, including zora staff. You can enable additional security features in your account settings, such as two-factor authentication or login alerts. If you suspect unauthorised access—such as unfamiliar login attempts or unusual transaction history—contact our support team immediately. We will review your account activity and help you secure it. Do not click suspicious links in emails claiming to be from zora; always log in directly via our official website.