zora Casino & Sportsbook Service Notice
We at zora operate an online gaming platform providing live-dealer tables, sportsbook markets, and slot games. This legal notice outlines the jurisdictional framework within which we operate, your responsibilities as a user, and key policies governing account access and service use.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users bear full responsibility for verifying that access and use comply with the laws of their own jurisdiction before opening an account or engaging with our platform.
This notice applies to all users of zora, regardless of location, and supersedes any conflicting statements or marketing copy elsewhere on our site.
zora Service Availability and Jurisdiction Framework
zora operates under a jurisdiction-restricted access model. We make our platform available to users in supported jurisdictions only. We do not operate in jurisdictions where online gaming, sports betting, or casino services are prohibited by law.
The list of supported jurisdictions is subject to change. If local law changes in your region, we may cease service in that jurisdiction, and existing accounts in that jurisdiction may be restricted or closed. We will provide notice of any such change via email to your registered account address.
Account Eligibility and User Requirements
By opening a zora account, you affirm that:
- You are of legal age to engage in gaming in your jurisdiction.
- You access zora only from a jurisdiction where our services are legal.
- You provide accurate, current information during registration and account verification.
- You are not a resident of a jurisdiction where online gaming is prohibited.
- You do not access zora via proxy, VPN, or other circumvention method to mask your true location.
- You comply with all applicable local, state, and national laws governing gaming and wagering.
We reserve the right to verify your identity and jurisdiction at any time. If we determine that you have misrepresented your location or jurisdiction, or that you are accessing zora from a prohibited jurisdiction, we may suspend or close your account and forfeit any balance.
Payment Methods and Withdrawal Policy on zora
zora accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposit fees are waived by zora; your payment provider may assess transaction fees.
Withdrawals are processed to the same payment method used for your initial deposit, when possible. Withdrawals are subject to account verification and may require identity confirmation for larger amounts or after certain activity. Processing times vary by payment method—e-wallet withdrawals typically complete within hours, bank transfers within one business day.
We do not process withdrawals during certain maintenance windows or if your account is flagged for verification. We reserve the right to reverse deposits or withdrawals if they are identified as fraudulent, unauthorised, or in breach of local law.
Data, Privacy, and Account Security
We collect personal information during account registration—name, email, phone, address, and payment details. This data is used to verify your identity, process deposits and withdrawals, and comply with local regulations. Your data is protected via SSL encryption in transit and encrypted storage at rest.
For full details on how we collect, use, and protect your data, refer to our Privacy PolicyFor account security practices, see our Terms & Conditions
Users in Jakarta, Surabaya, Bandung, Medan, and Semarang—and all other regions—must verify that zora is legal in their jurisdiction before proceeding.
Prohibited Conduct on zora
You agree not to:
- Access zora from a jurisdiction where online gaming is prohibited.
- Use VPN, proxy, or other method to mask your true location or circumvent jurisdiction restrictions.
- Open multiple accounts to exploit welcome offers or circumvent account limits.
- Engage in fraud, money laundering, or use zora to facilitate illegal activity.
- Harass, abuse, or interfere with other users or zora staff.
- Attempt to manipulate game outcomes or exploit system vulnerabilities.
Violation of these terms may result in account suspension or permanent closure, forfeiture of funds, and legal action.
Dispute Resolution and Liability
All disputes arising from use of zora shall be resolved first through our internal support workflow. Contact our support team with your account ID, transaction reference, and detailed description of the issue. We investigate using account logs, game records, and broadcast footage (for live games) and provide a resolution within a standard timeframe.
If you remain dissatisfied after our internal review, you may escalate to a mediation service or pursue legal remedies in your own jurisdiction. zora's liability for any single transaction, account, or dispute is limited to the amount of funds in dispute.
Changes to This Notice and Service Terms
We may amend this legal notice at any time. Material changes will be communicated via email to your registered account address. Continued use of zora after any amendment constitutes acceptance of the revised terms. If you do not accept an amendment, you may close your account and request a withdrawal.
Contact Information and Support
For legal inquiries, regulatory questions, or concerns about jurisdiction eligibility, contact our support team. Include your account ID, the nature of your inquiry, and any relevant details. We respond in English and aim to address legal questions within one business day.
For operational issues—deposits, withdrawals, account access, game settlement—also contact support with your transaction reference and account details.